Terms and Conditions

HOW TO ORDER?

There are two ways to order successfully on our website.

Method 1: REGISTRATION AND REGISTRATION

In order to make online purchases and order products in this way, you must be a registered user and log into your account. The advantages of this method are: order speed (data required to create an order are already stored in the system and do not have to be entered each time), saving previously selected products in the shopping cart and special advantages for registered users such as wish lists.

 

Method 2: CONTINUE AS A GUEST

(for users who do not want to register). If you don't want to register and track the history of your orders, use this option.

Method 3: Contact us through Messenger. The icon is displayed in the lower right corner. This way you communicate with support girls, can ask for advice or ask a question.

MY BASKET

Select the product you want, add it to the cart by simply clicking the Add to Cart button and start shopping.

You can easily remove any added product from the shopping cart by clicking on the shopping cart icon.

When you have entered all the information and read the terms and conditions, mark your consent and click the ORDER button.

PRIVACY POLICY

We collect only the necessary, basic information about users and information required for business operations and informing users in accordance with good business practices and for the purpose of providing quality services. We offer customers the choice, including the decision of whether or not they wish to unsubscribe from mailing lists. All data about users, or customers, is strictly confidential and is accessible only to employees who need the data to perform their job. All employees at Rossen Cosmetics are responsible for adhering to privacy protection principles. We are committed to not using the collected data for any other purposes, nor sharing it with third parties.

In addition to the aforementioned, we collect, analyze, and process data about the products our visitors search for and purchase, as well as the pages they visit. We use this data to improve our offerings and the appearance of our pages, and to provide you with a simpler user experience and ordering process.

COOKIE POLICY

 

1. INTRODUCTION

This Cookie Policy defines the types of cookies used by  „La Mila“ Siebnen (hereinafter: La Mila), the purpose of their use, as well as the options for managing cookies and the rights related to the processing of personal data.

The protection of privacy is a priority, and all processes are aligned with the Swiss Federal Act on Data Protection.

2. WHAT ARE COOKIES

Cookies are small text files that are stored on a user’s device when visiting websites and applications.

They enable the proper functioning of websites, improve user experience, and allow content personalization.

3. LEGAL BASIS AND PURPOSE OF PROCESSING

Personal data collected through cookies are processed:

based on the legitimate interest of La Mila for providing basic functionalities of the website and applications (necessary cookies),

based on consent (for analytical and marketing cookies that are not strictly necessary).

The purpose of processing includes:

optimization of the functionality of the website and applications,

analysis of visits and user interactions.

4. TYPES OF COOKIES

The following types of cookies are used:

Necessary cookies – enable basic functionality of the website and applications (e.g. login, secure navigation). These cookies are set automatically and do not require user consent.

Other cookies – include cookies used for analytical and marketing purposes. These cookies are activated only if the user consents to their use.

5. TYPES OF DATA PROCESSED

Depending on the type of cookies and the manner in which the website and applications are used, technical data about the user’s device and website usage may be processed, as well as data that may constitute personal data, if the user has made such data available when using certain functionalities.

6. COOKIE MANAGEMENT

Users may control or delete cookies at any time through their internet browser settings. If certain cookies are disabled, some website functionalities may be limited.

7. CHANGES TO THE COOKIE POLICY

La Mila reserves the right to amend this Cookie Policy in accordance with applicable regulations and business needs.

COMPLAINTS AND RETURNS 

 

Right of Withdrawal for Online Orders

The right of withdrawal for online orders is 14 days. If 14 days have passed since your purchase, no refund or exchange is possible.

To qualify for a return, items must be unused and in their original condition.

Some types of goods are excluded from return. Perishable goods such as food, flowers, disposable items, newspapers, or magazines cannot be returned.

Additional non-returnable items:

* Gift cards
* Downloadable software products
* Certain health and personal care items

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable):

* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette, or vinyl record that has been opened
* Any item not in its original condition, is damaged, or missing parts for reasons not due to our error
* Any item that is returned more than 14 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If the return is approved, a credit will be applied to your original method of payment within a few days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company; it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at info@rossen-shop.ch.

Sale items (if applicable)

Only regular-priced items may be refunded; sale items are excluded.

Replacements (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@rossen-kosmetik.de and send your item to: La Mila, Tödistrasse 4, 8854 Siebnen after contacting us.

You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.