Complaints and returns

Right of Withdrawal for Online Orders

The right of withdrawal for online orders is 14 days. If 14 days have passed since your purchase, no refund or exchange is possible.

To qualify for a return, items must be unused and in their original condition.

Some types of goods are excluded from return. Perishable goods such as food, flowers, disposable items, newspapers, or magazines cannot be returned.

Additional non-returnable items:

* Gift cards
* Downloadable software products
* Certain health and personal care items

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable):

* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette, or vinyl record that has been opened
* Any item not in its original condition, is damaged, or missing parts for reasons not due to our error
* Any item that is returned more than 14 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If the return is approved, a credit will be applied to your original method of payment within a few days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company; it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at info@rossen-shop.ch.

Sale items (if applicable)

Only regular-priced items may be refunded; sale items are excluded.

Replacements (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@rossen-kosmetik.de and send your item to: La Mila, Tödistrasse 4, 8854 Siebnen after contacting us.

You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.